hairrassed

Don't know what possessed me, or rather maybe it was the sweltering heat, that made me stop by at QB house yesterday. Just wanted a trim, and some layering done. But Serene ('coz they put the name at the cabinet so that you know who to scold) seemed intent on giving her customer (that would be me) the most hideous haircut ever.

So, that's my current state now. Live with it till it grows out.

Made me ponder though. Just how many of us as employees are guilty of receiving instructions, and proceeded to execute it based on personal interpretation, and then when it reached completion, only to find out that the customer is pissed. Sounds familiar? Probably we would encounter such character in our organization too.

What can be done to improve? Well, best to improve before the deed is done otherwise, likely need to end up working 10 times harder to get back to neutral state. One way to prevent surprises, is always check with the customer along important milestones. More chances of trapping errors and earlier rectification. Or give the customer see a mock-up of the intended outcome. Is that what he/she wants.

When customer said she wants a trim, maybe to the hairdresser, a trim meant chop off 3 inches of the hair. Possible, because individual experiences differ although the same term is used. Or even when customer has specifically said 1.5 inches off the length of the hair, the hairdresser could literally interpret it as 1.5 inches off all places of the head, including the fringe! So when not sure, always check.

But then, the customer could be at fault too. When things started to look strange, why didn't the customer raise the alarm? Well, it could be due to the trust of the customer had that the person who's providing the service is a professional. Ah, such blind trust.

Well, life's like that I suppose. Learn through mistakes and make better informed choices. Otherwise, REPENT! Hahaaa